Privacy Policy

1. Information We Collect

We collect information to provide our services:

• Personal Information: Name, business email, phone number, and billing details provided during registration.
• Business Data: WhatsApp Business account credentials, WABA IDs, and phone numbers.
• Usage Information: Interactions with our platform, feature usage logs, and authentication records.
• Technical Data: IP addresses, browser type, device information, and cookies for session management.

2. How We Use Your Information

• Service Provision: To operate our messaging platform, route messages via WhatsApp Cloud API, and manage agent automation.
• Billing: To process subscription payments and generate invoices.
• Security: To detect and prevent fraud, abuse, or unauthorized access.
• Communication: To send transactional emails (invoices, password resets) and product updates.

3. Data Sharing and Service Providers

We do not sell your personal data ("Do Not Sell" under CCPA). We share data only with trusted sub-processors required to operate our service:

• Meta/WhatsApp: To enable messaging functionality.
• Cloud Infrastructure: AWS (hosting, database).
• AI Providers: OpenAI (for AI agent responses).
• Payment Processors: Stripe (for billing).

4. Your Rights (CCPA & General)

Depending on your location, you may have the following rights:

• Right to Know: Request details about the categories of data we collect and share.
• Right to Delete: Request deletion of your personal information (subject to legal retention requirements).
• Right to Correct: Update inaccurate personal information.
• Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights.

5. Data Retention

We retain your data for as long as your account is active or as needed to provide services. We may retain certain information for legitimate business purposes or legal obligations (e.g., tax records for 7 years).

6. Security

We implement industry-standard security measures including encryption in transit (TLS) and at rest (AES-256) to protect your data. However, no method of transmission over the Internet is 100% secure.

7. International Data Transfers

Dialogik is a US-based company. If you access our services from outside the United States, your information may be transferred to, stored, and processed in the US where our servers are located.

8. Contact Us

If you have questions about this policy or wish to exercise your rights, please contact us:

Email: support@dialogik.co