Compliance & Platform Policies

Dialogik is committed to maintaining full compliance with WhatsApp Business Platform policies, Meta's terms, and applicable data protection regulations. This page outlines our compliance framework and user responsibilities.

1. WhatsApp Business Platform Compliance

Our platform is built to comply with WhatsApp Business Platform requirements:

• Use of official WhatsApp Cloud API for all messaging
• Proper implementation of embedded signup flow
• Secure storage and handling of access tokens
• Compliance with message template requirements
• Respect for user opt-out and blocking preferences
• Proper handling of webhook events and callbacks

2. Permitted Use Cases

Dialogik is designed for legitimate customer service and business communication:

• Customer Support: Responding to customer inquiries and providing assistance
• Transaction Updates: Order confirmations, shipping notifications, and account updates
• Appointment Management: Scheduling, reminders, and confirmations
• Business Communication: Professional communication with existing customers

3. Prohibited Activities

The following activities are strictly prohibited:

• Sending spam or unsolicited messages
• Mass messaging without proper opt-in consent
• Sharing misleading, fraudulent, or illegal content
• Impersonating other businesses or individuals
• Circumventing WhatsApp's rate limits or policies
• Using the platform for harassment or abusive behavior
• Scraping or collecting user data without consent

4. Data Protection & Privacy

We comply with major data protection regulations:

• GDPR Compliance: For users in the European Union
• CCPA Compliance: For users in California
• Data Minimization: We only collect data necessary for service delivery
• Encryption: All data is encrypted in transit and at rest
• User Rights: Users can access, modify, or delete their data

5. Security Measures

We implement robust security controls:

• Encrypted token storage using industry-standard encryption
• Isolated tenant architecture to prevent data leakage
• Secure API authentication and authorization
• Regular security audits and vulnerability assessments
• Monitoring for suspicious activity and abuse

6. Consent and Opt-In Requirements

You are responsible for:

• Obtaining proper consent before messaging customers
• Providing clear opt-out mechanisms
• Respecting customer preferences and opt-out requests
• Maintaining records of customer consent

7. Meta Business Terms

Your use of Dialogik requires compliance with Meta's Business Terms, WhatsApp Business Terms, and Commerce Policy. You are responsible for reviewing and adhering to these policies. Key requirements include:

• Using a verified business identity
• Providing accurate business information
• Following WhatsApp's messaging guidelines
• Respecting intellectual property rights

8. Quality and Rate Limits

WhatsApp enforces quality ratings and message limits. To maintain good standing:

• Only message customers who have opted in
• Respond promptly to customer messages
• Avoid sending repetitive or low-quality content
• Monitor your quality rating in WhatsApp Business Manager

9. Reporting Violations

If you become aware of any violations of these policies or WhatsApp's terms, please report them through our platform immediately. We take compliance seriously and will investigate all reports.

10. Updates and Changes

We regularly review and update our compliance practices to align with WhatsApp Business Platform changes and regulatory requirements. Continued use of the platform indicates acceptance of updated policies.

Contact

For compliance-related questions or to report violations, please contact our compliance team through the platform.

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